Online non-bank mortgage provider Loans.com.au is taking lending to the next level through its integrated online and virtual communication strategy.
This new company operates solely on the net and has been built around the current marketplace whereby most consumers and companies are moving towards conducting all operations online.
Loans.com.au has seen tremendous interest in their products and their customer-centric approach, with staff using phone, email and soon to be web chat and video call to interact and communicate with its customers.
“Customers are loving the ability to apply for a home loan from the comfort of their couch,” said Loans.com.au lending specialist Jocelyn Fergusson.
“By communicating with our customers online it has made the process a lot easier and has taken the hassle out of what can sometimes be a very lengthy ordeal,” she said.
Competitor UBank has taken a similar online approach, however the product base and continuous introduction of new communication methods has seen Loans.com.au come out a winner.
Loans.com.au is wholly owned by an Australian wholesale funder, giving them the ability to offer products at rates that no other competitors are able to match.
The company initially offered a variable rate of 6.58 per cent, and has recently introduced a fixed rate of 6.29 per cent making it one of the lowest rates available in the Australian marketplace.